TerraLumen
Support
Questions, a problem, or an idea about TerraLumen? Write to me.
support@jankoapps.com
We reply in English or German.
Please include the app version (in TerraLumen under Settings → About TerraLumen → Version) and your iOS version (in the iOS Settings under General → About).
Frequently asked questions
How do I restore my purchases?
In TerraLumen, open Settings and tap Restore Purchases under TerraLumen Pro, or tap Restore on the screen for buying TerraLumen Pro. Sign in to the App Store with the Apple Account you subscribed with. If “No Active Subscription Found” appears, TerraLumen Pro isn’t active for this Apple Account.
How do I manage or cancel my subscription?
iOS manages subscriptions: open the iOS Settings, tap your name (Apple Account), then Subscriptions. There you can change or cancel TerraLumen Pro; it stays active until the end of the paid period. Only Apple grants refunds, through reportaproblem.apple.com. When Pro ends, the Pro features are locked again; everything you revealed stays on your map.
How do I delete all my data?
In TerraLumen, tap Reset Progress in Settings. This deletes all revealed areas on this device, in iCloud, and on your other devices. Wait until the status under Settings → iCloud no longer shows Reset Pending, and only then delete the app; if you only delete the app, synced areas stay in iCloud. On request by email, I delete your record at the subscription service RevenueCat. See the privacy policy for details.
Why doesn’t TerraLumen reveal anything in the background?
TerraLumen reveals in the background only with “Always” location access. Open the iOS Settings, tap Apps → TerraLumen → Location, choose Always, and keep Precise Location on. With “While Using the App”, TerraLumen reveals only while the app is visible.
The location pill on the map shows what is happening; tap it for details:
- Green arrow: TerraLumen is revealing (“Always On” or “While Using”).
- Gray arrow: TerraLumen is waiting, for example for the first location or because iOS pauses while you stand still. It continues as soon as you move.
- Orange arrow with an exclamation mark: Something needs your attention, such as “Reduced Accuracy” (turn on Precise Location), “Not Set Up”, or a pause without a signal.
- Red, crossed-out arrow: Location access is off or restricted. Turn it on in the iOS Settings.
Why don’t my devices show the same map?
TerraLumen syncs through your private iCloud database. Sign in with the same Apple Account on all devices and keep iCloud on for TerraLumen (iOS Settings → your name → iCloud). A device syncs when you open TerraLumen and when new areas are revealed.
TerraLumen shows the status under Settings → iCloud. Up to Date means everything is synced. Partly Stored Locally Only means a very densely revealed region is too large for one iCloud record: its areas stay complete on this device, and every sync checks them again. In practice, this happens only after a lot of drawing.